Support
Questions about HourBank are welcome. Before you write, a few minutes with the questions and troubleshooting page often solves it.
What support covers
- Questions about how HourBank works and how to set it up.
- Reports of bugs in HourBank, and fixes for them.
- Help if something in this documentation is unclear.
What support does not cover
- Customisations of HourBank, or changes to your own theme or other modules.
- Installing or configuring Perfex CRM itself, your hosting or your cron service.
- Problems in third-party AI or payment services.
How to ask for help
Use the comments on the item page on CodeCanyon, or the support option shown on the item. To help us answer quickly, please include:
- Your Perfex version and PHP version.
- The HourBank version (Setup, Modules).
- What you did, what you expected and what happened. A screenshot helps a lot.
- Any message from the dashboard's health check.
Never send us your Perfex admin password, purchase codes or API keys. We will never ask for them.
Updates and ideas
Updates are free for the licence you bought and are described in the changelog. If you have an idea that would make HourBank more useful for your business, tell us. Good ideas shape later versions.